Our consultancy services encompass proactive support, dedicated consultations from PANalytical application specialists, and assistance in the development of optimized analytical methodologies. Customers may, for example, require a straightforward ‘one-off’ program, focused on optimizing a single method. Alternatively, an ongoing program can combine yearly or half-yearly visits from application specialists, with telephone and remote computer support. Such an agreement often begins with an introduction visit from a PANalytical application specialist. This establishes a clear understanding of the operational environment and assesses the potential of the installed system.
Long-term expert consultancy
Each consultancy agreement is tailored to the particular requirements and exact application needs of the customer. To ensure confidentiality of company data and processes, consultancy services are conducted under strict non-disclosure agreements. Where a long-term agreement is in place, scheduled consultation visits ensure your analytical process continues to run at an optimal level. Visits can focus on sample preparation processes, application optimization, or they can be used for further staff training. They are an ideal time to learn about new developments and the potential to broaden system scope. PANalytical consultancy is available for specific projects too. For example, workflow management, implementing and operating standardized methods, and issues around GLP can all be covered.
Contact your local sales representation or our Expertise consultant Norbert Weissenbacher for more information.